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Privacy Policy

Professional shoe repair and leather restoration services, including soles, heels, stitching, polishing and full refurbishment. Trusted craftsmanship to bring your favourite shoes back to life.

GDPR Privacy Notice

Effective Date: 27 June 2026

At Oscar William Shoemaker, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Notice explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Oscar William Shoemaker
Great Portland Street

Tube Station No:1
London W1W 5PW
United Kingdom

Email: info@oscarwilliam.co.uk

Information We Collect

We may collect the following information when you visit our website or place an order:

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number

  • Payment information (processed securely by our payment providers)

  • Order history

  • IP address

  • Device and browser information

  • Website usage through cookies and analytics

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you regarding your purchases

  • Respond to enquiries

  • Provide customer support

  • Prevent fraud and improve website security

  • Improve our products and services

  • Send marketing emails only where you have given your consent

Legal Basis for Processing

We process your personal information because:

  • It is necessary to fulfil your order.

  • We have a legal obligation to retain certain records.

  • We have a legitimate interest in operating and improving our business.

  • You have provided your consent for marketing communications.

Data Sharing

We only share your information where necessary with trusted third parties, including:

  • Shopify

  • Payment providers

  • Delivery and courier companies

  • Website and IT service providers

  • Legal or regulatory authorities where required by law

We never sell your personal information.

Data Retention

We retain your information only for as long as necessary to fulfil the purposes described in this notice and to comply with legal and tax obligations.

Your Rights

Under UK GDPR you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Commissioner's Office if you believe your data has been handled improperly.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences and analyse website traffic. You can manage or disable cookies through your browser settings.

Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse.

Contact Us

If you have any questions about this Privacy Notice or wish to exercise your data protection rights, please contact:

Oscar William Shoemaker
Great Portland Street

Tube Station No:1

London W1W 5PW
Email: 
info@oscarwilliam.com

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