Shipping policy

 

Shipping Policy

This Shipping Policy applies to all orders placed with Oscar William.

Our footwear is offered as Ready-to-Wear, Made-to-Order, with options for Express Shipping and In-Store Pickup. Please read the relevant section before placing your order.

Ready-to-Wear Shoes (In Stock)

Ready-to-Wear shoes are available in stock.

Processing & Dispatch Time

  • Orders are prepared and shipped within 3–4 working days after payment confirmation.

  • Orders placed on weekends or public holidays are processed on the next working day.

Delivery Estimates (After Dispatch)

  • United Kingdom: 1–3 business days

  • European Union: 3–7 business days

  • United States: 5–10 business days

Delivery times are estimates and may vary due to courier delays, customs clearance, or peak periods.

Made-to-Order Shoes

Made-to-Order shoes are handcrafted specifically for you.

Production Time

  • Production time is approximately 2–3 working weeks

  • Production begins after order confirmation

Once production is complete, your shoes will be dispatched according to your chosen shipping method.

Made-to-Order shoes cannot be cancelled once production has started.

Express Shipping

Express shipping is available at checkout for eligible orders.

Express Shipping Terms

  • Express shipping applies after dispatch, not to production time

  • Available for Ready-to-Wear shoes only

  • Express delivery times vary by destination and courier

Please note:

  • Express shipping does not shorten Made-to-Order production time

  • Express shipping fees are non-refundable

In-Store Pickup (Click & Collect)

We offer free in-store pickup for Ready-to-Wear orders.

Pickup Location

Great Portland Street Tube Station
Arcade 1
London W1W 5PW
United Kingdom

Pickup Terms

  • You will receive a confirmation email when your order is ready for collection

  • Please bring order confirmation and valid ID

  • Orders must be collected within 7 days unless otherwise arranged

Made-to-Order shoes will be available for pickup once production is complete.

Shipping Costs

Shipping charges are calculated at checkout and depend on:

  • Destination

  • Shipping method selected

  • Order size and weight

Customs, Duties & Taxes

For international orders:

  • Customs duties, import taxes, or fees may apply

  • These charges are not included in product or shipping prices

  • The customer is responsible for all customs-related charges

We are not responsible for delays caused by customs authorities.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

Tracking information may take up to 24 hours to update.

Incorrect Address

Please ensure your delivery address is accurate at checkout.

We are not responsible for:

  • Delays or losses due to incorrect or incomplete addresses

  • Orders returned because of address errors

Additional charges may apply for reshipment.

Delivery Issues

If your order is delayed, lost, or arrives damaged, contact info@oscarwilliam.com as soon as possible so we can assist.

Important Notes

  • Delivery times are estimates, not guarantees

  • Risk of loss passes to the customer once the order is delivered

  • Express shipping fees are non-refundable

Contact Us

For any shipping, pickup, or delivery enquiries:

📧 info@oscarwilliam.com